What we do
Core services
How we support you & your employees
Providing businesses and employees with innovative solutions and personalized support through the entire absence process.

Early Intervention
A health event significant enough to lead to a medical absence from work can create stress and uncertainty. DMI’s Early Intervention Service is designed to support employees and employers as early as Week 1 of the absence. With Early Intervention, return-to-work rates increase and there are four times fewer Long-Term Disability claims.
Advice to Pay
DMI’s Advice to Pay service provides employers with assistance in the adjudication and management of employee absences during the self-insured Short-Term Disability (STD) period. With over 90% return to work rate, we will provide you with the information required to run your business, while providing your employees with the support they need to recover.


Workers Compensation claim management
Rising workers compensation rates don’t have to be accepted as the cost of doing business. DMI’s expert WCB Claims Management team can help return employees back to work in a safe and timely manner, while helping to control your claim costs in the process.
Relief of Cost review
Errors and omissions from your workers compensation statements can cost thousands of dollars in premium increases, with the impact lasting for years. DMI helps organizations that are dealing with high WCB rates, yet don’t have time to look back and review all claims details themselves.


Claims services
DMI objectively reviews claims, verifies absences to help streamline claim administration, and ensures a positive outcome on files that require review. We offer comprehensive assessment, analysis and ongoing management of Disability and Life & Living claims.
Rehab services
DMI offers a full spectrum of rehab solutions including physical, vocational, behavioural and medical assessment services. Rehab case management is vital to reducing the duration of many complex absence files. Engaging with stakeholders including health care providers to identify cost effective solutions focused on regaining recovery and Return-to-Work (RTW).

Additional services
Supplementary services to meet your unique needs
DMI pays close attention to our clients’ needs in order to tailor additional supportive strategies and tools that are going to work for you.

Stay at work programs
Our in-depth understanding of employment laws and duty to accommodate are critical in handling and supporting situations where an employee’s health may be impacting their ability to perform at work.
Insurer, employee & employer training
DMI offers customized training for both the employee and the employer. Some examples of our comprehensive training library includes topics such as mental health in the workplace, accommodation best practices, cognitive skills training, injury prevention, ergonomic solutions, group workshops, and many more.


Mental health services
Mental health-related claims have been rising steadily over the past decade and present complex and sensitive issues, at times requiring more complex case management. At DMI, mental health files referred to our team are assigned to a specialized team who possess the skills and knowledge of the resources to best support the scenario.